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Automotive Technical Service Representative
2 months ago
About Polaris Inc.
Polaris Inc. is a leading global company in the powersports industry, pioneering innovative products and services that have been enriching outdoor experiences since its founding in 1954.
The company's high-quality product lineup includes Polaris RANGER, RZR, and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons.
Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories.
Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.
Job Summary
Polaris Britain is currently hiring a Technical Service Specialist. The Technical Service Specialist will be responsible for:
- Providing technical support for the dealer network of Polaris Off-Road vehicles and Indian Motorcycle.
- Coordinating parts, garment, and accessory orders (PG&A), improving the efficiency of customer service.
- Providing technical training for the British dealer network.
Essential Duties & Responsibilities
- Assist dealers with any requirements regarding breakdowns or technical issues on vehicles, service bulletins, and recalls.
- Telephone counseling for dealers and customers.
- Regular visits to dealers for training purposes, audits, and to build a good working relationship.
- Supporting the marketing department with the preparation and realization of events.
- Preparing and maintaining press demo fleets.
- Managing communications to the dealer network.
- Preparing and implementing technical training for the dealer network.
- Managing PG&A (Parts, Garments & Accessories) orders for dealers and ensuring the ongoing accuracy of availability information.
- Managing parts orders, providing the corresponding status, and communicating with dealers.
- Working with European Head Office PG&A Staff to develop and deliver smarter/leaner PG&A forecasting for Polaris UK & Ireland.
- Preparing reports for the Regional Technical Service Supervisor on the status of the PG&A business with the dealer network.
- Routinely analyzing data on common part failures and liaising with service managers, product managers, and engineers to identify root causes and solutions.
- Participating in relevant Polaris events and meetings (department meetings, trade fairs, and dealer events).
- Managing communication with authorities such as the DVLA to avoid legal issues.
Skills & Knowledge
- Minimum HND, preferably Degree level education, with significant experience (minimum 5 years) in the automotive/mechanical field.
- Excellent technical customer service skills, high level of teamwork.
- Excellent organization, communication, and administrative skills, PC applications, Microsoft Word, Excel, data entry within order processing/distribution systems.
- Ability to take instructions and work independently.
- Ability to manage multiple tasks and projects simultaneously in a fast-paced and stressful work environment.
- Ability to resolve conflicts.
- Expertise in vehicle electrics and vehicle diagnostics.
- Interest in and knowledge of off-road vehicles and motorbikes.
- Driving license class B is necessary, class A desirable (not obligatory).
- Language skills: Fluency in English is mandatory, basic knowledge of German is beneficial but not mandatory.
Working Conditions
- Office environment.
- Fast-paced working environment.
- Occasional travel within the UK & Ireland territory and Europe required (20%).
