Complaint Resolution Specialist
5 days ago
Job Summary
Huntswood is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will play a critical role in providing a high-quality service to customers by resolving their complaints in a timely and professional manner.
Key Responsibilities
- Resolve customer complaints in a fair and efficient manner
- Communicate effectively with customers to understand their concerns and provide solutions
- Work collaboratively with internal teams to resolve complex complaints
- Develop and maintain knowledge of banking products and services to effectively resolve customer complaints
- Meet or exceed performance metrics for complaint resolution
Requirements
- Minimum of 12 months experience in financial services complaint handling
- Business banking product experience is beneficial
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong attention to detail and analytical skills
- Ability to navigate multiple databases and systems
- Good MS Office skills, particularly MS Word
What We Offer
- An initial 5-month contract with the opportunity to build a relationship with Huntswood and gain valuable experience
- A chance to work with a dynamic and growing team
- Opportunities for professional development and growth
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