Complaint Resolution Specialist

5 days ago


Bristol, Bristol, United Kingdom Huntswood Full time

Job Summary

Huntswood is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will play a critical role in providing a high-quality service to customers by resolving their complaints in a timely and professional manner.

Key Responsibilities

  • Resolve customer complaints in a fair and efficient manner
  • Communicate effectively with customers to understand their concerns and provide solutions
  • Work collaboratively with internal teams to resolve complex complaints
  • Develop and maintain knowledge of banking products and services to effectively resolve customer complaints
  • Meet or exceed performance metrics for complaint resolution

Requirements

  • Minimum of 12 months experience in financial services complaint handling
  • Business banking product experience is beneficial
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong attention to detail and analytical skills
  • Ability to navigate multiple databases and systems
  • Good MS Office skills, particularly MS Word

What We Offer

  • An initial 5-month contract with the opportunity to build a relationship with Huntswood and gain valuable experience
  • A chance to work with a dynamic and growing team
  • Opportunities for professional development and growth


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