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Complaints Resolution Specialist

2 months ago

Bristol, Bristol, United Kingdom TLT LLP Full time
About the Role

We are seeking a highly skilled Complaints Advisor to join our Legal and Regulatory team within our in-house Risk and Compliance department.

This role is offered on a flexible working basis, allowing you to work from any of our UK offices.

Key Responsibilities
  • Liaise with our fee-earning teams to investigate incoming complaints and ensure they are dealt with in line with policies and procedures.
  • Advise on responses to complaints and recommend next steps, taking into account our professional regulatory obligations.
  • Review and update third-party complaints policies and procedures, where necessary.
  • Suggest and implement improved processes for dealing with third-party complaints.
  • Work with colleagues who manage notifications to our Professional Indemnity insurers, if required, on third-party complaints.
  • Assist with reporting on third-party complaints to senior stakeholders and any root cause analysis required.
Requirements

We are looking for someone with experience in handling complaints at a regulated firm. Experience in a regulated law firm is preferable, but experience in other regulated firms will be considered.

You must be a forward thinker with excellent analytical, communication, and organizational skills, with the ability to independently manage priorities and deadlines.

About TLT LLP

TLT LLP is a fast-paced, fast-growing, and forward-thinking law firm that helps clients stay one step ahead. We work with high-profile clients in innovative sectors and have a strong commitment to our people, our planet, and our communities.

We value our employees highly and offer a competitive salary with an annual pay review, as well as access to an extensive range of benefits via our flexible benefits scheme.

We have a progressive, fully flexible working approach, empowering our people to work in a place and at a time that meets their needs, those of their clients, and of the wider team and firm.