Complaints Resolution Specialist

4 weeks ago


Bristol, Bristol, United Kingdom AJ FOX COMPLIANCE Full time

We are seeking a highly skilled Complaints Resolution Specialist to join our team at AJ FOX COMPLIANCE. As a Complaints Handler, you will be responsible for investigating complaints and ensuring compliance with policies, procedures, and regulatory obligations.

The successful candidate will have excellent communication and organisation skills, with the ability to liaise with fee earners and provide support to colleagues dealing with Professional Indemnity Insurance.

Key responsibilities include:

  • Investigating complaints and advising on complaints handling to ensure compliance with policies, procedures, and regulatory obligations
  • Reviewing and updating policies and procedures to ensure they are up-to-date and effective
  • Providing support to colleagues dealing with Professional Indemnity Insurance
  • Reporting on third-party complaints and carrying out cause analysis

We are looking for a motivated and experienced individual who is passionate about delivering excellent customer service and ensuring compliance with regulatory requirements.



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