Business Banking Complaint Resolution Specialist

2 days ago


Bristol, Bristol, United Kingdom Huntswood Full time

Job Summary:

Huntswood is seeking a skilled Complaints Resolution Specialist with experience in business banking complaints to join a high-profile project for a leading retail bank.

Key Responsibilities:

  • Provide exceptional customer service by resolving complaints in a timely and professional manner.
  • Utilize a dedicated complaint handling system to ensure accurate and compliant decision-making.
  • Conduct thorough investigations, gathering information from various systems to support informed decisions.
  • Prepare clear and concise final response letters to communicate resolutions to customers.

Requirements:

  • Minimum 12 months of experience in financial services complaint handling, including writing bespoke final response letters.
  • Desirable: Business banking product experience and knowledge of FCA and FOS regulations.
  • Excellent communication and interpersonal skills, with the ability to interact with customers and internal stakeholders.
  • Ability to work independently and as part of a team, with strong attention to detail.
  • Proficiency in MS Office, particularly MS Word.

About Huntswood:

Huntswood is a leading UK contract recruiter, specializing in sourcing skilled professionals for large-scale client projects and niche interim appointments. By joining our team, you will gain access to a wide range of contract opportunities and develop your career in the recruitment industry.



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