Business Banking Complaint Resolution Specialist
2 days ago
Job Summary:
Huntswood is seeking a skilled Complaints Resolution Specialist with experience in business banking complaints to join a high-profile project for a leading retail bank.
Key Responsibilities:
- Provide exceptional customer service by resolving complaints in a timely and professional manner.
- Utilize a dedicated complaint handling system to ensure accurate and compliant decision-making.
- Conduct thorough investigations, gathering information from various systems to support informed decisions.
- Prepare clear and concise final response letters to communicate resolutions to customers.
Requirements:
- Minimum 12 months of experience in financial services complaint handling, including writing bespoke final response letters.
- Desirable: Business banking product experience and knowledge of FCA and FOS regulations.
- Excellent communication and interpersonal skills, with the ability to interact with customers and internal stakeholders.
- Ability to work independently and as part of a team, with strong attention to detail.
- Proficiency in MS Office, particularly MS Word.
About Huntswood:
Huntswood is a leading UK contract recruiter, specializing in sourcing skilled professionals for large-scale client projects and niche interim appointments. By joining our team, you will gain access to a wide range of contract opportunities and develop your career in the recruitment industry.
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Bristol, Bristol, United Kingdom Huntswood Full timeJob Summary:Huntswood is seeking a skilled Business Banking Complaint Resolution Specialist to join an exciting project for a large retail bank. As a Complaint Resolution Expert, you will provide a high-quality service to customers by resolving their complaints in a timely manner.Key Responsibilities:Investigate customer complaints to a high level and...
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Bristol, Bristol, United Kingdom Huntswood Full timeJob Summary:Huntswood is seeking a skilled Business Banking Complaint Resolution Specialist to join an exciting project for a large retail bank. As a Complaint Resolution Expert, you will provide a high-quality service to customers by resolving their complaints in a timely manner.Key Responsibilities:Investigate customer complaints to a high level and...
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