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Complaint Resolution Specialist

2 months ago

Bristol, Bristol, United Kingdom Huntswood Full time
Complaint Resolution Opportunity

Huntswood is seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you will be responsible for providing a high-quality service to customers by resolving their complaints in a timely and efficient manner.

Key Responsibilities:
  • Resolve customer complaints in accordance with company policies and procedures
  • Communicate effectively with customers to understand their concerns and provide solutions
  • Work collaboratively with internal teams to resolve complex complaints
  • Maintain accurate records of complaint resolutions
Requirements:
  • Minimum 12 months experience in financial services complaint handling
  • Business banking product experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail
What We Offer:

Huntswood is committed to providing a positive and supportive work environment. As a Complaint Resolution Specialist, you will have the opportunity to develop your skills and experience in a dynamic and growing organization.

We are an equal opportunities employer and welcome applications from diverse candidates.