Administrative Support Officer

4 weeks ago


Antrim, United Kingdom Brook Street NMR Full time

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Support Officer to join our team at Brook Street (UK) Ltd. As a key member of our Public Sector client Education Authority Northern Ireland, Antrim, you will provide administrative support for the daily functional and operational staff.

Key Responsibilities:

  • Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment.
  • Answer telephone calls and queries from customers and clients, accurately recording the call conversation and escalating to the correct department when necessary.
  • Assist in the collation of factual data and statistical information from various sources to support the work of identified officers within the service.
  • Prepare letters, minutes, notes, and other clerical support to officers as appropriate and as directed by the programme manager.
  • Use initiative, tact, and diplomacy in responding to queries, issues, and problems that arise within the section in the absence of the programme manager.
  • Order and monitor supplies of stationery and office requisitions for all staff within the section, along with diary management of stakeholders.
  • Maintain efficient recording and filing systems within the service as directed by the programme manager.
  • Delegate tasks to the office team in the absence of senior management.

Requirements:

  • Equivalent of five GCSEs at grade C or above and at least one year of administrative experience in an office environment.
  • Good customer service skills, along with excellent verbal and written communications skills.
  • Ability to work on one's own initiative and as part of a team.

What We Offer:

  • Full training and induction.
  • Accrue holiday hours as you work.
  • Brook Street (UK) Ltd back office support and mentoring.

The rate of pay is £12.52 per hour, with 36 hours of work per week, Monday to Friday.



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