Desktop Support Engineer

4 days ago


Edinburgh, Edinburgh, United Kingdom GBA5 EntServ UK Limited Full time

About the Role:

We're seeking a skilled Desktop Support Engineer to join our team at GBA5 EntServ UK Limited. As a Desktop Support Engineer, you will be responsible for providing high-quality technical support to our clients, ensuring they receive the best possible service.

Key Responsibilities:

  1. Maintain and promote the highest level of service to our clients.
  2. Adhere to technical standards and service delivery processes, ensuring cost-effective and efficient service delivery.
  3. Provide 1st Line Support via the on-site Tech Bar.
  4. Responsible for 2nd Line incident ticket handling, escalation, and problem diagnosis.
  5. Desktop / Laptop / VDI – build, configuration, and deployment to end users.
  6. Assist with software installation / deployment.

Desirable Skills and Qualifications:

  • ITIL Version 4 Foundation.
  • CompTIA A+ Certification.
  • Microsoft Windows 10 training and certification.

What We Offer:

As a Desktop Support Engineer at GBA5 EntServ UK Limited, you will have the opportunity to work with a talented team, develop your technical skills, and contribute to the success of our clients.



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