IT Infrastructure Engineer
2 weeks ago
This full-time position offers a 37.5-hour week between Monday and Thursday (07:30 – 16:00) and Fridays (07:30 – 13:00). The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required.
Key Responsibilities:
- Adhere to technical standards and service delivery processes, ensuring cost-effective and efficient service delivery.
- Provide advanced 2nd Line support from ticket escalation via the Tech Bar.
- Desktop / Laptop / VDI – build, configuration, and deployment to end users.
- Assist with complex software installation / deployment.
- Guide and advise the 1st Line Support Team and apprentices for first-time fix rates and enhance service.
- Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets.
- Assisting with customer projects on an ad-hoc basis.
- Basic telephony exchange support and local network cable patching.
- Provide second line operational support across a variety of platforms.
- Initial investigation and reporting of network failures.
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