Desktop Support Specialist

1 week ago


Edinburgh, Edinburgh, United Kingdom Experis - ManpowerGroup Full time
Job Description

The company Experis - ManpowerGroup is looking for a skilled Desktop Support Specialist to work on-site in Edinburgh.

This 2nd Line Desktop Support role involves providing technical assistance and troubleshooting to ensure seamless IT operations. As a Desktop Support Specialist, you will be responsible for resolving issues related to Microsoft technologies, including Office 365, MS Teams, Intune, Azure Multi-factor Authentication, and Citrix.

  • Key Responsibilities:
  • Provide excellent customer service and support to end-users
  • Troubleshoot and resolve technical issues efficiently
  • Collaborate with the IT team to resolve complex issues
  • Document and maintain accurate records of incidents and resolutions

Requirements:

  • Demonstrable experience with 1st and 2nd Line Desktop Support
  • Windows experience, with modern Microsoft Technologies
  • Office 365 & MS Teams
  • Intune
  • Azure Multi-factor Authentication
  • Citrix experience
  • Experience with mobile devices (ideally iPhone)
  • Ideally hardware experience with Surface Pro's or similar

Salary: Circa £24 per hour Inside IR35 (Umbrella)



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