Desktop Support Specialist
1 week ago
The company Experis - ManpowerGroup is looking for a skilled Desktop Support Specialist to work on-site in Edinburgh.
This 2nd Line Desktop Support role involves providing technical assistance and troubleshooting to ensure seamless IT operations. As a Desktop Support Specialist, you will be responsible for resolving issues related to Microsoft technologies, including Office 365, MS Teams, Intune, Azure Multi-factor Authentication, and Citrix.
- Key Responsibilities:
- Provide excellent customer service and support to end-users
- Troubleshoot and resolve technical issues efficiently
- Collaborate with the IT team to resolve complex issues
- Document and maintain accurate records of incidents and resolutions
Requirements:
- Demonstrable experience with 1st and 2nd Line Desktop Support
- Windows experience, with modern Microsoft Technologies
- Office 365 & MS Teams
- Intune
- Azure Multi-factor Authentication
- Citrix experience
- Experience with mobile devices (ideally iPhone)
- Ideally hardware experience with Surface Pro's or similar
Salary: Circa £24 per hour Inside IR35 (Umbrella)
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