Reservations Supervisor
4 weeks ago
Unlock Your Potential as a Reservations Supervisor
De Vere is seeking a highly motivated and customer-focused individual to join our team as a Reservations Supervisor. As a key member of our reservations team, you will play a vital role in delivering exceptional guest experiences and driving revenue growth.
Key Responsibilities:
- Assist guests with their booking experience, providing personalized support and guidance to ensure seamless transactions.
- Lead by example, mentoring and coaching colleagues to maximize revenue opportunities and enhance guest satisfaction.
- Respond to guest enquiries and secure bookings through exceptional service over the phone and via email.
- Input reservations into our booking system, ensuring accurate recording and up-selling opportunities.
What We Offer:
- A competitive salary of £26,070 per year.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities, saving you money on gym memberships.
- An extra paid day off for your birthday, plus a £20 love to shop voucher.
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days).
- Venue closure over the Christmas period, allowing you time off to enjoy the festive season.
- Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- A supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Our Company Life Assurance scheme, ensuring financial security for your loved ones.
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