Reservations Team Lead

3 weeks ago


South Cerney, Gloucestershire, United Kingdom De Vere Full time

De Vere Reservations Supervisor Role Summary

This exciting opportunity has arisen for a Reservations Supervisor to join our team at De Vere Cotswold Waterpark Hotel.

As a key member of the Reservations team, you will play a vital role in delivering exceptional customer service and ensuring a seamless guest experience. Your responsibilities will include managing guest bookings, responding to enquiries, and providing recommendations to enhance the guest stay.

In return, we offer a competitive salary of £26,070 per year, plus a range of excellent benefits, including free meals on duty, complimentary Leisure Club facilities, and a 31-day holiday allowance.

To be successful in this role, you will possess excellent verbal and written communication skills, a keen eye for detail, and the ability to upsell and recommend De Vere's services. If you have a warm, friendly, and genuine approach to customer service, we want to hear from you.

Benefits:

  1. £26,070 per year
  2. Free meals on duty in our colleague dining facilities
  3. Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
  4. We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
  5. As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
  6. Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
  7. 31 days holiday each year (increasing annually up to 33 days)
  8. Venue closure over the Christmas period allowing you time off to enjoy the festive season
  9. Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  10. We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  11. Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  12. Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
  13. We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
  14. Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
  15. Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.


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