Reservations Team Lead
3 weeks ago
De Vere Reservations Supervisor Role Summary
This exciting opportunity has arisen for a Reservations Supervisor to join our team at De Vere Cotswold Waterpark Hotel.
As a key member of the Reservations team, you will play a vital role in delivering exceptional customer service and ensuring a seamless guest experience. Your responsibilities will include managing guest bookings, responding to enquiries, and providing recommendations to enhance the guest stay.
In return, we offer a competitive salary of £26,070 per year, plus a range of excellent benefits, including free meals on duty, complimentary Leisure Club facilities, and a 31-day holiday allowance.
To be successful in this role, you will possess excellent verbal and written communication skills, a keen eye for detail, and the ability to upsell and recommend De Vere's services. If you have a warm, friendly, and genuine approach to customer service, we want to hear from you.
Benefits:
- £26,070 per year
- Free meals on duty in our colleague dining facilities
- Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
- We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
- As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period allowing you time off to enjoy the festive season
- Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
- We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
- Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
- Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
- Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
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