Reservations Coordinator
3 weeks ago
Reservations Coordinator Job Summary
We are seeking a skilled and customer-focused Reservations Coordinator to join our team at De Vere Cotwold Waterpark Hotel in South Cerney. As a Reservations Coordinator, you will be responsible for providing exceptional service to our guests, responding to enquiries, and helping to secure bookings through our booking system.
Key Responsibilities:
- Provide exceptional customer service to our guests, responding to enquiries and resolving any issues in a timely and professional manner.
- Assist with the processing of guest bookings, including taking payments and updating our booking system.
- Upsell additional items and services to our guests, such as spa treatments and dinner reservations, to enhance their stay and generate additional revenue.
- Work collaboratively with our team to ensure seamless communication and a high level of service to our guests.
- Maintain accurate records of all guest interactions and bookings, using our booking system to track and manage guest information.
Benefits:
- A competitive salary of £11.80 per hour.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of our Leisure Club facilities, including access to the gym, pool, and spa.
- An extra paid day off for your birthday, plus a £20 love to shop voucher.
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
- 50% discount on Food & Beverage at De Vere properties, plus exclusive colleague rates for overnight stays.
- 28 days holiday each year, increasing annually up to 33 days.
- Flexible working hours, including the option to work one Saturday per month.
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