Reservations Coordinator

1 week ago


South Cerney, Gloucestershire, United Kingdom De Vere Full time

Reservations Coordinator Job Summary

We are seeking a skilled and customer-focused Reservations Coordinator to join our team at De Vere Cotwold Waterpark Hotel in South Cerney. As a Reservations Coordinator, you will be responsible for providing exceptional service to our guests, responding to enquiries, and helping to secure bookings through our booking system.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding to enquiries and resolving any issues in a timely and professional manner.
  • Assist with the processing of guest bookings, including taking payments and updating our booking system.
  • Upsell additional items and services to our guests, such as spa treatments and dinner reservations, to enhance their stay and generate additional revenue.
  • Work collaboratively with our team to ensure seamless communication and a high level of service to our guests.
  • Maintain accurate records of all guest interactions and bookings, using our booking system to track and manage guest information.

Benefits:

  • A competitive salary of £11.80 per hour.
  • Free meals on duty in our colleague dining facilities.
  • Complimentary use of our Leisure Club facilities, including access to the gym, pool, and spa.
  • An extra paid day off for your birthday, plus a £20 love to shop voucher.
  • An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
  • 50% discount on Food & Beverage at De Vere properties, plus exclusive colleague rates for overnight stays.
  • 28 days holiday each year, increasing annually up to 33 days.
  • Flexible working hours, including the option to work one Saturday per month.


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