Reservations Coordinator Position

1 month ago


South Cerney, Gloucestershire, United Kingdom De Vere Full time

De Vere Reservations Coordinator Job Summary

We are seeking a highly skilled Reservations Coordinator to join our team at De Vere. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring their booking experience is seamless and memorable.

Main Responsibilities:

  • Assist with guest bookings and respond to enquiries in a timely and professional manner.
  • Provide accurate and helpful information to guests regarding hotel facilities and services.
  • Upsell additional services and amenities to enhance the guest experience.
  • Input all reservations into our booking system, ensuring accuracy and attention to detail.

What We Offer:

  • A competitive hourly rate of £11.80.
  • Free meals on duty in our colleague dining facilities.
  • Complimentary use of our leisure facilities, including a gym, pool, and spa.
  • A birthday bonus of a paid day off and a £20 love to shop voucher.
  • Annual complimentary 2-night stay with dinner in a De Vere property of your choice.
  • Exclusive colleague rates for overnight stays at De Vere properties, with a 50% discount on food and beverage.
  • 28 days holiday each year, increasing annually up to 33 days.
  • Flexible working hours, including a range of shift patterns to suit your needs.

Requirements:

  • Excellent verbal and written communication skills.
  • The ability to provide exceptional customer service and resolve issues in a professional manner.
  • Experience in a similar role, with a proven track record of delivering high standards of customer service.
  • A warm, friendly, and genuine approach to positively represent De Vere and ensure every guest feels welcome.

Benefits:

At De Vere, we value our colleagues and offer a range of benefits to support their wellbeing and career development.

  • Employee Assistance Programme, providing 24/7 health and wellbeing support, including free counselling.
  • Wagestream, our financial wellbeing platform, granting instant access to your pay when you need it.
  • Monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
  • Company Life Assurance scheme, ensuring financial security for your loved ones.


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