Customer Service Representative

1 week ago


South Cerney, Gloucestershire, United Kingdom De Vere Full time

De Vere Cotswold Waterpark Hotel

We are seeking a highly skilled Reservations Supervisor to join our team on a full-time basis. As a Reservations Supervisor, you will play a key role in ensuring that our guests have an excellent booking experience.

About the Role:

The successful candidate will be responsible for assisting guests with their booking experience, leading by example to support and guide colleagues in maximizing revenue opportunities. They will also respond to enquiries, help secure guest bookings through exceptional service, and input all reservations into our booking system accurately.

Benefits and Salary:

We offer a competitive salary of £26,070 per year, along with excellent benefits, including free meals on duty, complimentary use of the Leisure Club facilities, an extra paid day off for your birthday, and a 2-night stay with dinner in a De Vere property of your choice.

About You:

To be successful in this role, you will need experience in a similar position from within the hospitality or tourism industry, excellent verbal and written communication skills, the ability to upsell, and a warm, friendly approach to positively represent De Vere.



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