Customer Service Representative
5 months ago
The main purpose of the role is to support the Commercial Team with the successful completion of all administration duties in relation to account management.
**Account Management Administration**
- Follow up on quotations completed by the Sales Engineers.
- Log and track RFQs as requested by Sales Engineers.
- Update a sales pipeline using the CRM system if requested.
- Provide data if requested for sales reports.
- Update CRM system with information provided by the Sales Engineers after customer calls.
**Customer Relationship Administration**
- Listen and respond to customers needs and concerns and handle complaints as they arise.
- Processing of customer orders and raising of internal sales orders on the MRP system creating demand.
- Answering incoming calls regarding orders, billing issues, product problems, service questions and general client concerns.
- Preparation of orders for the contract review process and following up to ensure timely completion of process.
- Day to day liaison with customer regarding outstanding issues and order progress.
- Management of updating customer online portals.
- Internal liaison with commercial team, finance, operations, and engineering.
- Manage orders and maintain customer schedule adherence.
- Managing customer satisfaction survey and reporting findings to Commercial Engineer and Commercial Manager.
**Desirable**
- Experience of working in a customer facing role
- Experience of working within manufacturing
**Why Join Us?**
In return you’ll get:
- To be an integral part of a business with over 100 years history and diverse customer base
- 4 day working week (Mon - Thurs)
- Access to free on-site car parking
- Profit Share Scheme
- Healthcare Cash Plan including Employee Assistance Programme, Private Healthcare & Rewards
- Company Pension Scheme
- Introduce a Colleague Scheme
- Social Events
- Company Sick Pay Scheme
- Long-Service Awards
- Christmas Shutdown
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