Customer Service Representative

5 days ago


South Shields, South Tyneside, United Kingdom Entain Full time

Delivering Exceptional Customer Service

As a Retail Customer Service Manager at Entain, you will be responsible for delivering outstanding customer service and driving standards on a daily basis. You will be an integral part of the Entain family, working in our exciting and dynamic betting shops where no two days are the same.

Your Key Responsibilities

  • Deliver exceptional customer service, ensuring that customers have a positive experience in our shops.
  • Take bets on a wide range of sports and events, processing customer transactions including cash handling.
  • Help demonstrate our products and betting terminals to customers, answering their questions and providing guidance.
  • Handle customer complaints or concerns with empathy and problem-solving skills, resolving issues in a timely and professional manner.
  • Work towards defined targets and goals, maintaining high shop standards and contributing to a positive and inclusive team environment.

What We Offer

  • A competitive salary of £11.80 per hour.
  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

About Entain

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We are an inclusive and supportive community where everyone is celebrated for being themselves. If you are passionate about delivering great customer service and have a passion for sports or great customer service, we would love to hear from you.



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