Reservations Coordinator
1 week ago
De Vere Cotswold Waterpark Hotel
We are seeking a highly motivated and customer-focused Reservations Supervisor to join our team on a full-time basis.
About the Role:
The successful candidate will be responsible for assisting guests with their booking experience, leading by example to support and guide colleagues in maximizing revenue opportunities. They will respond to enquiries, help secure guest bookings through exceptional service over the telephone and via email, and input all reservations into our booking system accurately.
Key Responsibilities:
- Assist with guest booking experience, leading by example to support and guide colleagues.
- Respond to enquiries and help secure guest bookings through exceptional service.
- Input all reservations into our booking system accurately.
- Upsell additional items for guests to enjoy during their stay.
Your Benefits:
We offer a competitive salary of £26,070 per year, along with excellent benefits, including free meals on duty, complimentary use of the Leisure Club facilities, an extra paid day off for your birthday, and a 2-night stay with dinner in a De Vere property of your choice.
About You:
To be successful in this role, you will have experience in a similar position from within the hospitality or tourism industry, excellent verbal and written communication skills, the ability to upsell, and a warm, friendly approach to positively represent De Vere.
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