Reservations Supervisor
4 weeks ago
Reservations Supervisor Role Overview
De Vere is seeking a highly skilled Reservations Supervisor to join our team. As a Reservations Supervisor, you will play a key role in delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:
- Assist with guest booking experiences, providing exceptional service over the telephone and via email.
- Input all reservations into our booking system, ensuring accurate recording and upselling opportunities.
- Lead by example, supporting and guiding colleagues to maximise revenue opportunities.
Requirements:
- Experience in a similar role, ideally within the hospitality or tourism industry.
- Excellent verbal and written communication skills.
- Ability to upsell and make recommendations to enhance the guest experience.
- Attention to detail, ensuring accurate recording of information on our booking systems.
Benefits:
- Competitive salary of £26,070 per year.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities.
- Extra paid day off for your birthday, along with a £20 love to shop voucher.
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice.
- 50% discount on Food & Beverage at De Vere properties.
- 31 days holiday each year, increasing annually up to 33 days.
- Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support.
- Wagestream, our financial wellbeing platform, granting instant access to your pay when needed.
About De Vere:
We value our colleagues and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
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