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Learner Support Services Team Lead
2 months ago
Job Summary:
This role is the team leader for the Learner Support Services team, within the People Development and Education Department, and can be based at either Exeter or Bideford, with flexibility to work from home some of the time. There will be some travel between Trust sites. The post holder has an overview of all office functions within People Development and Education and is responsible for the operational management of a team who provide in-house training administration, process all funding applications for external training and development opportunities, and administrative support to tutors across the Trust.
About the Role:
We are looking for a dynamic team leader who will manage the Learner Support Services team. This team administer learning through the Trust's LMS, as well as providing administration support for clinical skills and professional education and external learning funding applications. The team also work with internal and external tutors to help them with information required for their programmes, and lead on the booking of our new colleagues who join the Trust onto their welcome week.
It is an exciting time for us as we continue to look at how we can digitalise administration and provide a better learning experience for the Trust learners and managers. The post holder will be supporting identified changes as part of the People Digital Transformation project, and also changes identified through other projects. So being able to demonstrate experience with leading change in a team is important to us.
The post holder will also be responsible for developing, implementing and maintaining processes and procedures that function well and are fit for purpose to support People Development & Education deliverables in a busy and evolving environment. This includes monitoring the timeliness, consistency and quality of training data used in the collation of monthly compliance reports and ensuring the accurate recording of external learning funding applications that feed into monthly budget reports, divisional spend statements and, where required, submissions to external bodies. The post holder will liaise with other teams as necessary to ensure problems are investigated and resolved promptly and that action is taken to avoid recurrence.
The post holder will have a good knowledge of LMS administration, and also be able to demonstrate stakeholder management and relationship skills, and have experience managing a team of people.
Working Pattern: hours per week.
Interview Date: To be confirmed.
Pay: The salary advertised for this position reflects the Agenda for Change 4-5 rates, inclusive of a pay award implemented from October 4. If you join before this date, the pay award will be backdated to April 4 or your start date, whichever is later. Until then, remuneration will be based on the 3-4 pay bandings (Pay scales for 3/ | NHS Employers).
For further information please contact: Julie Lewis, Head of Digital Learning Experience on is a fixed term contract until December 4. For current NHS employees this post could be a secondment opportunity.
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.
Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
About Us:
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over, staff, making us the largest employer in Devon. Our core services, which we provide to more than, people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.
We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).
Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.
Our values are at the heart of everything we do, click here to find out more
It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.
Benefits:
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
If you are starting out in the NHS, you'll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.
You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
We will work together to maintain a culture that develops and supports you and your team.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.
Salary is not the only financial benefit
You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:
- National discount services such as the Blue Light Card and Health Service Discounts.
- Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
- Car lease schemes.
- The NHS Pension scheme (one of the most generous and comprehensive in the UK).
- Cycle to work scheme
These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.
