Reservations Supervisor

4 weeks ago

South West London, London, United Kingdom Millennium Hotel London Knightsbridge Full time

Join the TeamJoin the Millennium Family

If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experiencedReservations Supervisor. The purpose of this role is to assist in the daily running of the Reservations department, ensuring that all M&C procedures and targets are met.

Key responsibilities as a Reservations Supervisor:

Oversee daily operations of the reservations team to ensure prompt, efficient and courteous service

Resolve customer complaints in a timely and professional manner

Maintain accurate records and reports on all reservations activities

Provide direction and leadership to Reservations Manager, assisting them to achieve their potential, closing performance gaps and achieving overall departmental objectives.

Assist the reservations manager in achieving maximum room rate, yield and conversions.

Ensuring effective communication within the department on promotional activities within the hotel, including food & beverage activities and in room promotions to assist in achieving/exceeding our revenue goals.

Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

If there are failed reservations to update the Hotel software then process those reservations manually.

Update No-shows and cancellations without fail to avoid and unwanted commissions.

Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.

Verify if each reservation requests are processed as per the hotel standards and without delay.

Verify if reservation confirmation letters are send for all processed bookings within the stipulated time.

Process retentions, no-show and cancellations as per the hotel policy and procedures.

Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.

All reservation modifications are updated on the property management system immediately and accurately in case of any changes.

Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.

As a Reservations Supervisor, the essential skills required:

  • Working with Opera Cloud would be preferable
  • Have experience working in the Reservation Department
  • Positive attitude and good communication skills
  • Good organisational and administration skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • High level of IT skills
  • Excellent grooming standards

About the Hotel

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capitals most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

The hotel is home to Le Chinois Restaurant, which serves modern Chinese cuisine in a warm and relaxing ambience. Alternatively, guests can choose to meet at the Tangerine Bar, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Lengs Collection, Millennium Collection and Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For you

We offer a benefits package including:

Group Personal Pension Plan

Life Assurance

Meals Provided on Duty

Employee Discounted Accommodation

Employee Discount on Food & Beverage at Hotel Restaurants

Friends and Family, (discounted) Accommodation Rate

Season Ticket Loan Scheme

Length of Service related holiday scheme

Uniform (Laundry/Dry Cleaning)

Eye care vouchers

Long Service Awards

Employee of the Month & Year

Recommend a Friend Scheme

Subsidised Car Parking (when available)

... As well as real opportunities to develop and gain promotion within the industry.

If you thrive on being the best you can and want to join our team then look no further and apply now

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.




AMRT1_UKCT

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