Front Office Night Supervisor

3 weeks ago

South West London, United Kingdom Park Hyatt London River Thames Full time
Front Office Night Supervisor

At Park Hyatt London River Thames, we are seeking a highly skilled and experienced Front Office Night Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring that all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.

Key Responsibilities:
  • Supervise nightly front office operations, including late check-in/check-out procedures, reservations, and room assignments.
  • Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
  • Train, mentor, and motivate colleagues to provide excellent levels of guest service.
  • Prepare and review reports, including occupancy, revenue, and guest feedback. Provide necessary updates and information to the morning team.
Requirements:
  • Previous experience in hotel front office within the luxury segment is preferred.
  • Strong organizational and multitasking abilities skills are required.
Benefits:
  • 12 complimentary nights a year across Hyatt Hotels worldwide.
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
  • Business attire laundered complimentary.
  • Headspace membership and access to our Employee Assistance Programme.
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company.

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.

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