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Front Office Supervisor

1 month ago

South West London, United Kingdom St Ermins Hotel Full time
Front Office Supervisor Job Description

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at St Ermins Hotel.

As a Front Office Supervisor, you will be responsible for ensuring the smooth operation of the reception shift, directing and motivating the reception team, and delivering exceptional customer service to our guests.

Key Responsibilities:

  • Oversee the reception shift and ensure a warm and welcoming experience for our guests
  • Direct and motivate the reception team to achieve excellent customer service standards
  • Handle all duties according to hotel policies and procedures
  • Be knowledgeable about daily hotel operations, including meetings and functions
  • Be familiar with the Marriott Bonvoy program and its member benefits
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with other departments to ensure seamless service throughout the guest's stay
  • Understand and communicate the unique history and features of St Ermins Hotel to our guests
  • Be familiar with the local area and attractions and provide recommendations to guests

Requirements:

  • Previous experience in a front office or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of hotel operations and procedures
  • Ability to work collaboratively with other departments

What We Offer:

  • A competitive salary and service charge
  • A fun and dynamic work environment
  • Opportunities for career growth and development
  • A range of benefits, including private healthcare and financial advice

Apply now to become a part of our team and contribute to delivering exceptional customer service at St Ermins Hotel.