Reservations Coordinator

4 weeks ago


Saint Andrews, Fife, United Kingdom Kohler Co. Full time

About Us

The Old Course Hotel, Golf Resort & Spa is an AA 5-star, award-winning resort based in St Andrews, Scotland, which prides itself on the highest levels of guest care.

We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co., please visit our website.

Why Work with Us?

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people. We believe all skills can be taught, and we offer a wide range of training opportunities to help you reach your full potential.

We celebrate our associates' success through our employee reward recognition schemes, which encompass our 'HOME' ethos, including Associate of the Month.

As a member of our team, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals while on duty, 24/7 access to an employee assistance line (EAP), and free fitness access.

Our benefits don't end there. In your spare time, you'll also enjoy free access to The Duke's golf course and superb discounts in our restaurants and spa.

About the Role

We are currently seeking a Reservations Coordinator to join our busy reservations team on a full-time basis. This is a fantastic opportunity to provide future guests with an exceptional level of customer care by taking ownership of their accommodation, dining, spa, and golf bookings.

You will contribute to the growth and profitability of the Resort with efficient handling of all enquiries and promotion of all resort services.

Duties and Responsibilities

  1. Answer all telephone calls to the reservation department in a professional manner.
  2. Maintain current knowledge across the resort and surrounding area to provide best advice for all enquiries.
  3. Provide clients with accurate rate information.
  4. Process all enquiries & reservations accurately, including reservations by telephone, email, or online.
  5. Handle cancellation reports, arrival reports, trace reports, and non-arrival reports.
  6. Accurately input all reservations, including bedrooms, golf, and spa, into the Resort Suite booking system.
  7. Ensure accurate input of all dining reservations into the Res Diary reservation system.
  8. Handle deposits for accommodation reservations, golf bookings at the Duke's Course, spa reservations, and dining requirements.
  9. Confirm all reservations by letter or email within 24 hours of reservation.
  10. Provide internal departments with accurate information, taking care of clients' individual requirements, such as spa treatments, dinner reservations, golf bookings, babysitting services, or transfers.
  11. Process reservations made through SynXis and any other online booking systems daily.
  12. Sell and process gift cards in accordance with the current system and procedure.
  13. Ensure all telephone calls adhere to the IQA call standards.
  14. Handle guest complaints with poise and professionalism and ensure that the guest feels that you are sincere and that they have a point.


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