Customer Service Coordinator
7 days ago
GVR Solutions Ltd is partnering with a well-established contractor and developer in Essex to find a Customer Service Administrator. This role involves managing customer inquiries, coordinating with contractors, updating databases, and ensuring customer satisfaction.
The ideal candidate should have excellent communication skills, a flexible attitude, and be proficient in IT systems. They should also possess knowledge of NHBC and defects, be analytical, and work well in a team.
Key Responsibilities:- Monitor customer service inbox and calls
- Respond to customer inquiries promptly
- Log defects and update databases
- Keep notes and records up to date
- Update customers on issue progress
- Coordinate with contractors to meet SLAs
- Manage customer service diaries
- Clear communicator
- NHBC and Defect knowledge
- Flexible and prioritizes workload efficiently
- Empathetic to customer concerns
- Analytical and structured in approach
- Team player with positive attitude
- Proficient in IT systems
If you are interested in this Customer Service Administrator position, please contact us today.
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