Customer Service and Logistics Coordinator
5 days ago
We are seeking a highly motivated and experienced Customer Service and Logistics Executive to join our team at Pure Resourcing Solutions Limited.
The successful candidate will be responsible for delivering exceptional customer service, managing customer orders, and working closely with the sales team to ensure prompt order booking and account management.
Key Responsibilities:
- Provide excellent customer service and support to external customers, ensuring all enquiries are dealt with in a timely manner.
- Manage customer orders quickly and efficiently, working closely with the sales team to ensure prompt order booking.
- Assist the sales team in managing and developing high-value accounts.
- Build and maintain strong relationships with external customers, using excellent communication skills and the ability to interact with people of all levels.
- Work cross-functionally with internal customers and suppliers to remove blocks that negatively affect the customer experience.
- Recommend enhancements and simplifications to customer services procedures.
- Assist with ad hoc customer services projects or perform other tasks as required by the customer services manager.
Requirements:
- Experience of operating in a customer service or order management role within a manufacturing organisation.
- Great telephone manner.
- Drive to ensure excellent customer service and quality of customer experience.
- Strong communication and negotiation skills.
- Experience of working with ERP and CRM systems (SAP or equivalent).
- IT proficient in all MS office products (Outlook, PowerPoint, and Word).
- Highly analytical with an eye for detail.
- Highly motivated.
- Team player.
We offer a competitive salary and benefits package to the successful candidate.
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