Customer Service Representative

3 days ago

Chelmsford, Essex, United Kingdom Adecco Full time
Customer Service Advisor

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Customer Services team, you will be responsible for delivering exceptional customer service and managing various administrative duties.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner, resolving issues efficiently and effectively.
  • Coordinate with suppliers and couriers to ensure timely delivery of orders, providing proof of delivery and tracking information as needed.
  • Monitor purchase order confirmations and track shipments to ensure accurate and timely delivery.
  • Process returns and exchanges for faulty or incorrectly ordered goods, communicating with customers and suppliers as necessary.
  • Manage incoming calls and emails, providing friendly and professional support to customers.
  • Collaborate with other departments to ensure successful order processing and sales work.
Requirements:
  • Experience working in a customer support or administrative role, with a passion for delivering outstanding customer service.
  • Excellent written and verbal communication skills, with the ability to understand customer needs and resolve issues.
  • Highly organized with excellent attention to detail, able to prioritize tasks and manage multiple responsibilities.

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