Customer Service Representative
6 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Membership Bespoke. As a key member of our membership development team, you will be responsible for providing exceptional customer service to our members and supporting the growth of our membership base.
Key Responsibilities:
- Streamline membership application processes and deliver welcome materials to new members.
- Handle and respond to incoming queries from existing and potential new members, ensuring high levels of customer service.
- Manage the membership email inbox, ensuring comprehensive information is provided and record-keeping accuracy.
- Support membership recruitment campaigns and provide administrative assistance to staff who are frequently out on the road.
- Process membership payments through WorldPay and create reports to aid with key membership functions.
- Produce and issue paid invoices/receipts for incoming payments received and invoices due for payment.
Requirements:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong organizational and administrative skills.
- Proficiency in CRM systems and Microsoft Office.
About Us:
Membership Bespoke is a leading membership-focused recruitment firm with over 10 years of experience delivering tailored recruitment solutions to trade associations, regulatory bodies, and professional bodies.
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