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Customer Service Representative

2 months ago

Chelmsford, Essex, United Kingdom Halfords Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of motoring and cycling products.

Key Responsibilities
  • Provide outstanding customer service and support to customers in-store and over the phone
  • Offer expert advice and guidance on our products and services
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Participate in ongoing training and development to enhance product knowledge and sales skills
What We Offer
  • A competitive hourly rate of £8.64 (rising to £11.64 for those aged 21+)
  • A range of benefits, including 25% off most products in Halfords Retail stores and online, and discounts on garage bills at Halfords Autocentre
  • Opportunities for career progression and professional development
  • A fun and supportive work environment with a team of like-minded individuals
Requirements
  • Previous experience in a customer-facing role, ideally in retail or sales
  • Excellent communication and interpersonal skills
  • A proactive approach to problem-solving and a willingness to learn
  • Availability to work on a rota basis, including weekends
What We're Looking For

We're looking for someone who is passionate about delivering exceptional customer service and has a keen interest in motoring and cycling. If you're a team player with a positive attitude and a willingness to learn, we'd love to hear from you.