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Customer Service Representative

2 months ago

Chelmsford, Essex, United Kingdom MEMBERSHIP BESPOKE Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Membership Bespoke. As a key member of our membership development team, you will be responsible for providing exceptional customer service to our members and supporting the growth of our membership base.

Key Responsibilities:

  • Streamline membership application processes and deliver welcome materials to new members.
  • Handle and respond to incoming queries from existing and potential new members, ensuring high levels of customer service.
  • Manage the membership email inbox, ensuring comprehensive information is provided and record-keeping accuracy.
  • Support membership recruitment campaigns and provide administrative assistance to staff who are frequently out on the road.
  • Process membership payments through WorldPay and create reports to aid with key membership functions.
  • Produce and issue paid invoices/receipts for incoming payments received and invoices due for payment.

Requirements:

  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong organizational and administrative skills.
  • Proficiency in CRM systems and Microsoft Office.

About Us:

Membership Bespoke is a leading membership-focused recruitment firm with over 10 years of experience delivering tailored recruitment solutions to trade associations, regulatory bodies, and professional bodies.