Luxury Client Experience Specialist

3 days ago


London, Greater London, United Kingdom Selfridges Full time

At Selfridges, we are seeking a highly skilled Luxury Client Experience Specialist to join our team. As a key member of our Retail team, you will be responsible for delivering exceptional customer service and creating unforgettable experiences for our VIP clients.

About the Role

The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. This figure is based on industry standards and location.

In this role, you will:

  1. Nurture existing client relationships and proactively recruit new clients from across the shop floor.
  2. Engage clients in the world of Selfridges and encourage frequency by introducing them to new products and experiences across the store.
  3. Host appointments booked online by our customers and focus on getting to know them better and proactively following up to build relationships and drive retention.
  4. Create extraordinary experiences by delivering the Selfridges Experience to your clients through actively engaging them around the VIP programme and encouraging them to attend events and understand the benefits on offer to them.
  5. Maintain housekeeping standards, return stock from previous consultations, lay out product options for the next client, and have refreshments ready for their arrival.
  6. Advise clients on the latest products and trends across divisions, delivered through different service propositions such as hosting in-store appointments, remote selling, and virtual appointments.
  7. Elevate the client experience by working confidently and collaboratively with brand partners across the business and team members across the store for whom you are a recognised and trusted member of the team.


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