Ambassador of Luxury Client Experience

4 weeks ago

London, Greater London, United Kingdom Cartier Full time
Unlock Your Potential as a Sales and Client Development Specialist

As an Ambassador of the Maison, you will be responsible for delivering a unique and exceptional client experience before, during, and after a sale. Your primary goal will be to develop a strong client portfolio and participate in daily boutique operations.

Sales Achievements

  • Ensure a unique and exceptional client experience during a sale.
  • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
  • Adapts according to client(s) needs and motivations.
  • Strives to always improve and surprise the client(s).
  • Deals with ease during negotiations and objections.
  • Transmits the passion and values of the Maison.
  • Acts as the privileged contact for the client(s) in case of After Sales.
  • Meets individual and boutique targets, both quantitative and qualitative.

Client Relationship & Portfolio Development

  • Cultivates strong client relationships and develops client loyalty.
  • Efficiently develops the client portfolio.
  • Executes targeted CRM actions.
  • Participates to client events and acts as an Ambassador of the Maison.

Boutique Operations

  • Respects all brand and boutique policies and procedures.
  • Participates to inventories.
  • Participates to the set up and breakdowns at opening and closing of the boutique.
  • Participates to the implementation of Visual Merchandising guidelines.
  • Assists with special projects when requested.
  • Undertake administrative tasks and stock room related tasks when it's required

Requirements

  • A proven track record of successful achievement within a luxury retail environment
  • A sales orientated target driven background
  • Excellent customer service credentials
  • Experience of dealing effectively with different nationalities and cultural backgrounds
  • Fluent in English; ideally one or more relevant touristic languages (European; Arabic; Chinese)
  • IT literate
  • A strong communicator with empathy and good interpersonal competences
  • Result and action oriented with strong entrepreneurial mind-set
  • Team-player with empathy and strong interpersonal skill

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