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Luxury Service Ambassador

2 months ago

London, Greater London, United Kingdom The Dorchester Full time
About The Dorchester

We care deeply about your career and are renowned for having the absolute best professionals in our industry. When you join us as a Luxury Service Ambassador, you start a unique opportunity to become celebrated as an expert in your field.


What You'll Get

As a Luxury Service Ambassador at The Dorchester, here are just some of the fantastic benefits you will receive:

  • A generous employee bonus scheme and excellent service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant social events that bring employees together, including summer parties and winter balls
  • Amazing benefits such as discounts in various high street and online shops, seasonal ticket loans, rental deposit schemes, and competitive private pension schemes
  • Apprenticeships, training, and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £1000 bonus when you recommend a friend
  • Access to immediate wellbeing advice, because We Care about our employees
About Your Role

You'll love what you do and take pride in delivering exceptional experiences for our guests:

  • You will be responsible for seamless service, discretion, intuition, and flexibility during the day. This will include attention to detail, thoroughness, and hygiene, all to ensure our guests receive nothing but the best experience.
  • Sometimes our guests have special requests involving additional supplies, quick responses to assist or human signage in our public spaces, and even special occasions. Most of these requests are fulfilled by our Luxury Service Ambassadors.

The items shared are the essence of a day in the life of a Luxury Service Ambassador, but we'll make sure you are provided with specifics on how we care for our hotel.

Our Values

Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Luxury Service Ambassador, you'll have the opportunity to bring these to life and continue to create our legacy.

What We're Looking For

We're looking for individuals with great communication skills and a strong customer service ethic. English is the primary language used in our hotel, and you must be able to communicate comfortably in this language.