Ambassador of Luxury Client Experience

2 weeks ago


London, Greater London, United Kingdom Cartier Full time
Role Overview

As an Ambassador of Luxury Client Experience, you will be responsible for delivering exceptional client service and ensuring a unique experience for our discerning clients. You will be the face of the Maison, representing our values and passion for luxury goods.

Key Responsibilities

Ensure a unique and exceptional client experience during a sale
Master the steps of a sale, from welcome to close and develop
Adapt to client needs and motivations
Strive to always improve and surprise the client
Deal with ease during negotiations and objections
Transmit the passion and values of the Maison
Act as the privileged contact for the client in case of After Sales
Meet individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development

Cultivate strong client relationships and develop client loyalty
Efficiently develop the client portfolio
Execute targeted CRM actions
Participate to client events and act as an Ambassador of the Maison

Boutique Operations

Respect all brand and boutique policies and procedures
Participate to inventories
Participate to the set up and breakdowns at opening and closing of the boutique
Participate to the implementation of Visual Merchandising guidelines
Assist with special projects when requested
Undertake administrative tasks and stock room related tasks when required

Requirements

A proven track record of successful achievement within a luxury retail environment
A sales orientated target driven background
Excellent customer service credentials
Experience of dealing effectively with different nationalities and cultural backgrounds
Fluent in English; ideally one or more relevant touristic languages (European; Arabic; Chinese)
IT literate
A strong communicator with empathy and good interpersonal competences
Result and action oriented with strong entrepreneurial mind-set
Team-player with empathy and strong interpersonal skill

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