Luxury Client Experience Specialist
1 month ago
Job Summary
Tiffany & Co. is seeking a highly skilled Client Care Advisor to join our team. As a Client Care Advisor, you will be responsible for managing diverse customer needs, including new sales opportunities, client relationship building, and after-sales support, within a luxury omni-channel environment.
Key Responsibilities
- Provide exceptional customer service and deliver a high level of service excellence
- Build enduring client relationships and inspire loyalty to our brand
- Act as a trusted authority and honour commitments to reduce client effort
- Be curious and interested in the product range and refresh knowledge on a regular basis
- Uphold integrity and accountability of internal departments and business processes
- Gain and Grow Market Share by working collaboratively to achieve individual and department sales plan
- Respond to customer needs in a consistently efficient, accurate and timely manner
- Cultivate and maintain relationships to create a portfolio of relevant clients
Requirements
- Superior communication and interpersonal skills
- French Speaking and writing
- Previous sales or service experience in a retail or contact center environment
- Familiarity with website technology, website navigation and terminology associated with e-commerce
- Flexibility with work schedule; weekends as required
- Must have authorization to work and remain in the UK
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