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Director of Rooms Operations
2 months ago
Sea Containers London is seeking a seasoned hospitality professional to lead our Rooms Division as Director of Rooms. This pivotal role requires a strategic thinker with a passion for delivering exceptional guest experiences.
Key Responsibilities:- Rooms Division Management: Oversee the day-to-day operations of Front Office, Housekeeping, Guest Services, and Concierge departments to ensure seamless guest experiences.
- Team Leadership: Lead and inspire a dedicated team, fostering a positive and collaborative working environment, and provide guidance and mentorship to department heads.
- Guest Satisfaction: Monitor guest feedback and implement strategies to enhance guest satisfaction, addressing and resolving guest concerns in a timely and effective manner.
- Revenue Optimization: Collaborate with the Revenue Management team to implement strategies for maximizing room revenue, ensuring effective inventory management and pricing strategies.
- Training and Development: Implement training programs to enhance the skills and knowledge of rooms division staff, conducting regular performance reviews and setting goals for continuous improvement.
- Quality Assurance: Uphold and enforce quality standards in rooms division operations, conducting regular inspections to ensure cleanliness, orderliness, and compliance with brand standards.
- Collaboration with Other Departments: Work closely with Food and Beverage, Sales, and Marketing teams to ensure a cohesive and integrated guest experience, collaborating with Maintenance and Engineering for the upkeep of guest accommodations.
As a key member of our leadership team, you will have the opportunity to shape unforgettable guest experiences, drive operational excellence, and lead a dynamic team in the heart of the hospitality industry. If you are passionate about delivering exceptional service and driving business results, we invite you to apply for this exciting opportunity.
Sea Containers London offers a competitive salary, bonus, and a range of benefits, including guest experience, complimentary nights, and discounts across our hotels, restaurants, and bars. We are committed to giving our employees the skills and support required to deliver extraordinary experiences and grow in their careers.