Director of Rooms

2 weeks ago


Park Lane Mayfair WK QA London, West London, United Kingdom myGwork Full time

This job is with Dorchester Collection, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Director Of Rooms at 45 Park Lane you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.


What you'll get

As a Director of Rooms at 45 Park Lane here are just some of the great benefits you will receive:

  • Private Medical Cover
  • Up to 30% Management Bonus
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £1000 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

  • You will be responsible for providing clear empathetic leadership to build capability and drive performance within the Rooms Division to support our vision to build a reputation for authentic, relevant and vibrant guest experiences.
  • You will work with us to confidently set new trends and reinvent traditions for our guests
  • You will create a culture of understanding to deliver what our guests want and need
  • You will lead your team to enliven the guest experience across the guest journey
  • You will offer the very best of what matters to our guests

The items shared are the essence of a day in the life of a Director Of Rooms but we'll make sure you are provided with specifics on how we care for our hotel


What you'll bring
  • Previous experience at an executive level in a similar 5 star property
  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Director of Rooms you'll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language
#LI-DNI

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