Director of Rooms Operations
3 weeks ago
Job Title: Director of Rooms Operations
Department: Rooms Division
Job Summary:
We are seeking a highly skilled and experienced Director of Rooms Operations to join our team at The Savoy, a Fairmont Managed Hotel. As a member of our leadership team, you will be responsible for ensuring the delivery of five-star luxury guest services through adherence to service standards, driving service enhancements, and consistently building colleague engagement.
Key Responsibilities:
- Oversee the performance of the rooms division, including Front Office, Concierge, Butlers, Housekeeping, Florist, and Beauty & Fitness.
- Drive a high-performance culture, setting clear expectations, empowering your team, and holding them accountable for delivering our Savoy service standards.
- Ensure the continuous improvement of the Savoy guest experience, enhancing The Savoy's reputation.
- Accuracy of all related budget, forecasts, and P&L.
Requirements:
- 3 to 5 years' experience in a senior Department Head position within the Rooms Division.
- Experience of hotel renovation would be an advantage.
- A charismatic leader with excellent emotional intelligence and ability to influence others.
- Excellent change management skills.
- Hospitality and/or business degree/diploma an asset.
- Proven effective coaching skills and ability to develop others.
- Highly organized, meticulous attention to detail, planning, and results-oriented.
- Good analytical skills, with the ability to creatively problem solve and operate nimbly in a changing business environment.
- You cope well under pressure and are confident to handle crisis situations.
What's in it for you?
- Competitive salary and benefits, including pension and life assurance.
- 31 days of holiday, including public holidays (increase to 33 days after 5 years).
- Cashback scheme for everyday wellbeing/healthcare expenses, including Perkbox.
- Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide.
- Fantastic colleague rates in Fairmont and Raffles hotels worldwide, including friends & family.
- Free stay at The Savoy after successful completion of probation.
- 50% discount at our iconic American & Beaufort Bars.
- 50% discount at our world-famous Afternoon Tea.
- 50% discount at our spa and florist.
- 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
- 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
- Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
- Colleague gym facility and Virgin Active gym membership discount.
- Employee assistance programme.
- Annual optician reimbursements for eye tests and glasses.
- English language classes.
- Colleague restaurant.
- Local F&B, retail, and gym discounts.
- Interfaith prayer room.
- Wellness room.
- Cycle to work scheme.
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London, Greater London, United Kingdom Accor Full timeJob Title: Director of Rooms OperationsAt The Savoy, a Fairmont Managed Hotel, we are seeking a highly skilled and experienced Director of Rooms Operations to join our leadership team. As a key member of our Rooms Division, you will be responsible for ensuring the delivery of exceptional guest services, driving service enhancements, and building colleague...
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London, Greater London, United Kingdom Accor Full timeJob Title: Director of Rooms OperationsAt The Savoy, a Fairmont Managed Hotel, we are seeking a highly skilled and experienced Director of Rooms Operations to join our leadership team. As a key member of our Rooms Division, you will be responsible for ensuring the delivery of exceptional guest services, driving service enhancements, and building colleague...
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