Director of Rooms Operations

1 month ago


London, Greater London, United Kingdom Montcalm Collection Full time
About Montcalm Collection

Montcalm Collection is a luxury hotel group that embodies timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in London's story.

We are committed to delivering exceptional guest experiences and fostering a culture of mutual respect and inclusivity. Our team is passionate about hospitality and luxury hotels, and we are seeking a talented Rooms Division Manager to join our team at Montcalm Marble Arch.

Key Responsibilities
  • Oversee guest services operations to ensure seamless and memorable experiences from pre-arrival to post-departure.
  • Implement and monitor standards for personalized guest service, ensuring guests feel recognized and valued.
  • Ensure front office provides guests with high levels of guest satisfaction by ensuring prompt service and professional attention.
  • Foster and nurture a great working environment for teams to thrive – connect departments to create a sense of one team.
  • Establish and maintain standards for all aspects of the rooms division, conducting regular inspections and audits.
Requirements and Skills
  • Proven experience working in a similar position in a luxury hotel (minimum of 5 years preferred).
  • Strong leadership skills with the ability to inspire and manage a diverse team.
  • A deep commitment to delivering exceptional guest experiences.
  • Experience in using hotel management software like Opera.
  • Strong organization and multi-tasking skills.
  • Strong interpersonal and communication skills to effectively interact with guests, staff, and stakeholders.
  • High level of attention to detail to ensure quality and consistency.
  • Excellent problem-solving skills and the ability to handle difficult situations with professionalism.
Benefits
  • Competitive salary.
  • A supportive, empowering team environment.
  • Benefits platform with various discounts.
  • Wellbeing support, workshops, and advice.
  • 28 holidays including eight bank holidays, with more holidays after two-year service.
  • Cash-back health benefits, including optical, dental, chiropractor, and physio services.
  • Discounted gym membership.
  • Access to wellbeing platform and sessions, including EAP.
  • Awards and Recognition Programme.
  • Annual parties.
  • Regular and ongoing training and development, including leadership workshops.
  • Pension scheme.


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