Director of Rooms Operations Lead

4 weeks ago

London, Greater London, United Kingdom Accor Full time

Job Title: Director of Rooms Operations

Department: Rooms Division

Reporting to: Hotel Manager

The Director of Rooms Operations will be responsible for overseeing the performance of the Rooms Division, including Front Office, Concierge, Butlers, Housekeeping, Florist, and Beauty & Fitness. This role will drive a high-performance culture, setting clear expectations, empowering the team, and holding them accountable for delivering the Savoy service standards.

Key Responsibilities:

  • Lead the performance of the Rooms Division team, ensuring effective management through focus on colleague training and development, problem resolution, coaching, succession planning, and holding teams accountable for delivering the Savoy service standards.
  • Analyse guest feedback, address all quality concerns, and ensure effective follow-up.
  • Oversee the operation and integration of the operating departments through their respective department heads, to ensure a seamless and memorable guest experience.
  • Responsible for interviewing, training, and development of all employees to effective resourcing and talent management.
  • Assure that financial goals of the division and the hotel are being met. Monitor and control labour costs, and other divisional expenses such as supplies and equipment.
  • Work closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assist in preparing business forecasts. Prepare Annual Budget for the division.
  • As a Savoy Ambassador, develop relationships with return guests, group contacts, and other guests to provide personalized service.
  • Network within our industry, keeping up to date with future trends.
  • As a member of the leadership team, you will be expected to role model our culture and take collective responsibility for the effective running of the Rooms Division and playing an ambassadorial role for colleagues as required.

Requirements:

  • 3 to 5 years' experience in a senior Department Head position within the Rooms Division.
  • Experience of hotel renovation would be an advantage.
  • A charismatic leader with excellent emotional intelligence and ability to influence others.
  • Excellent change management skills.
  • Hospitality and/or business degree/diploma an asset.
  • Proven effective coaching skills and ability to develop others.
  • Highly organized, meticulous attention to detail, planning, and results-oriented.
  • Good analytical skills, with the ability to creatively problem solve and operate nimbly in a changing business environment.
  • You cope well under pressure and are confident to handle crisis situations.

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