Director of Rooms Operations
1 month ago
Montcalm Collection is a luxury hotel group that embodies timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in London's story.
We are committed to delivering exceptional guest experiences and fostering a culture of mutual respect and inclusivity. Our team is passionate about hospitality and luxury hotels, and we are seeking a talented Rooms Division Manager to join our team at Montcalm Marble Arch.
Key Responsibilities- Oversee guest services operations to ensure seamless and memorable experiences from pre-arrival to post-departure.
- Implement and monitor standards for personalized guest service, ensuring guests feel recognized and valued.
- Ensure front office provides guests with high levels of guest satisfaction by ensuring prompt service and professional attention.
- Foster and nurture a great working environment for teams to thrive – connect departments to create a sense of one team.
- Establish and maintain standards for all aspects of the rooms division, conducting regular inspections and audits.
- Proven experience working in a similar position in a luxury hotel (minimum of 5 years preferred).
- Strong leadership skills with the ability to inspire and manage a diverse team.
- A deep commitment to delivering exceptional guest experiences.
- Experience in using hotel management software like Opera.
- Strong organization and multi-tasking skills.
- Strong interpersonal and communication skills to effectively interact with guests, staff, and stakeholders.
- High level of attention to detail to ensure quality and consistency.
- Excellent problem-solving skills and the ability to handle difficult situations with professionalism.
- Competitive salary.
- A supportive, empowering team environment.
- Benefits platform with various discounts.
- Wellbeing support, workshops, and advice.
- 28 holidays including eight bank holidays, with more holidays after two-year service.
- Cash-back health benefits, including optical, dental, chiropractor, and physio services.
- Discounted gym membership.
- Access to wellbeing platform and sessions, including EAP.
- Awards and Recognition Programme.
- Annual parties.
- Regular and ongoing training and development, including leadership workshops.
- Pension scheme.
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