Hospitality Manager

5 days ago


Ulverston, Cumbria, United Kingdom Lounge Full time
Role Overview:
As a Front of House Supervisor at Lounge, you will be responsible for leading a team of staff to deliver exceptional customer experiences and achieve business objectives. This is a challenging yet rewarding role that requires a strong focus on teamwork, communication, and customer service.

Key Responsibilities:
- Lead a team of staff to deliver high-quality services and exceed customer expectations
- Develop and implement effective strategies to improve customer satisfaction and loyalty
- Collaborate with colleagues to ensure seamless delivery of services and achieve business objectives

What We Offer:
- Competitive salary: £22,000 - £27,000 per annum
- Tips shared equally across the team based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% discount on food in all three brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives
- Christmas and Boxing Day off
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards

Requirements:
- Experience in a bar environment with serving freshly made food and drinks preparation
- Natural talent and passion for hospitality
- Extremely driven and relentless at overcoming challenges or obstacles
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs
- Good communication skills with the ability to build rapport and trust
- Self-motivator working at pace with limited supervision while adhering to pressure and timescales
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS

About Us:
Lounge is a fast-growing business with a passion for delivering exceptional customer experiences. We offer a supportive and inclusive work environment where our team members can grow and develop their careers.

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