Team Lead

3 days ago


Ulverston, Cumbria, United Kingdom Lounge Full time
Job Title: Team Lead

Job Type: Full-time

About the Role:
This is a fantastic opportunity to join Lounge as a Team Lead, working in a fast-paced and dynamic environment. As a key member of our management team, you will be responsible for supporting the management team to maintain excellence in customer service, delivering high-quality shifts that exceed our customers' expectations.

Responsibilities:
- Support the management team to achieve business objectives
- Lead by example, setting the pace high for the team and focusing on the detail
- Collaborate with colleagues to ensure seamless delivery of services

What We Offer:
- Competitive salary: £25,000 - £30,000 per annum
- Tips shared equally across the team based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% discount on food in all three brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives
- Christmas and Boxing Day off
- The best staff party - Loungefest
- Emotional and practical support via the Licenced Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards

Requirements:
- Experience in a bar environment with serving freshly made food and drinks preparation
- Natural talent and passion for hospitality
- Extremely driven and relentless at overcoming challenges or obstacles
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs
- Good communication skills with the ability to build rapport and trust
- Self-motivator working at pace with limited supervision while adhering to pressure and timescales
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS

About Us:
Lounge is a fast-growing business with a passion for delivering exceptional customer experiences. We offer a supportive and inclusive work environment where our team members can grow and develop their careers.

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