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Customer Experience Advocate

4 weeks ago

London, Greater London, United Kingdom Talent Systems Full time

Job Title: Customer Experience Advocate

Job Summary: We are seeking a highly skilled Customer Experience Advocate to join our Talent Systems team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and providing expert guidance on our products and services.

Key Responsibilities:

  • Respond to customer inquiries in a timely and considerate manner
  • Investigate and resolve technical issues
  • Provide expert guidance on product features and functionalities
  • Collaborate with cross-functional teams to improve customer experiences
  • Identify customer needs and develop solutions to meet those needs

Requirements:

  • Excellent communication and problem-solving skills
  • Experience in customer-facing roles, preferably in the media and entertainment industry
  • Knowledge of cloud technology applications and subscription software services
  • Ability to work in a fast-paced environment and prioritize multiple tasks

About Us: Talent Systems is a leading provider of SaaS solutions for the media and entertainment industry. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team.


What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, please submit your application.