Strategic Customer Advocate

1 month ago


London, Greater London, United Kingdom Arthur Edward Full time

Strategic Customer Advocate

We are seeking a commercially-focused, strategic customer advocate to join our fast-growing company that creates tech tools for brands in the digital marketing space.

Key Responsibilities:

  • Build, manage and grow customer programs, reporting to the department head
  • Leverage your customer engagement experience, scaling programs for growth
  • Boost customer participation across industries, working closely with internal teams
  • Lead brand partner projects, proactively managing timelines, assets, onboarding, tech setup
  • Monitor live campaigns, addressing challenges, providing post-campaign analytics
  • Inform product development by sharing brand partner needs with the senior team
  • Drive the production of compelling customer stories, case studies and assets
  • Develop and maintain a pipeline of strategic customer relationships

To thrive in this position, you need a record of success in customer advocacy. Experience in digital marketing or B2B technology, particularly with beauty or CPG brands, is a strong advantage.

This is a hybrid role, with 2-3 days per week in the central London office.

Arthur Edward is a leading beauty, personal care and FMCG recruitment agency. We find top talent along the product lifecycle to innovate, launch and market bestselling cosmetic and beauty products.



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