Customer Experience Advocate for the Royal Borough
3 days ago
As a Customer Experience Advocate for the Royal Borough of Kensington and Chelsea, you will play a pivotal role in enhancing customer service by actively listening to residents' concerns, responding effectively, and identifying areas for improvement.
The Role:
- You will handle and resolve complaints from diverse individuals, significantly influencing the customer experience.
- Develop a respectful and inclusive approach to ensure every community member feels valued and appreciated.
- Record, report, analyse, and quality assure complaints, while maintaining our case management system.
- Proactively challenge the Council to improve by identifying lessons from complaints, collaborating with services, and developing policies for customer satisfaction.
About You:
- A minimum of [£32,000 - £40,000] salary is available for this challenging role. If you have a proven track record in complaint handling or dispute resolution, responding to complainants with empathy and turning negative experiences into positive outcomes, we want to hear from you.
- Demonstrate exceptional communication skills, both in person and in writing, with excellent interpersonal skills to build strong relationships with residents and colleagues.
- Familiarity with Microsoft Word and Excel is essential, producing concise reports with analysis of trends and data.
We offer a supportive and collaborative work environment that fosters professional growth and development. Join us in shaping the future of customer experience in the Royal Borough of Kensington and Chelsea.
-
Planning and Highway Solicitor
3 weeks ago
London, Greater London, United Kingdom ROYAL BOROUGH OF KENSINGTON AND CHELSEA Full timeSolicitor (Planning) for Royal Borough of Kensington and ChelseaJob SummaryWe are seeking a qualified Solicitor to join our Planning team at Royal Borough of Kensington and Chelsea. The successful candidate will be responsible for providing comprehensive advice on planning and associated highways laws to members at planning committees.Key...
-
Adaptation Building Surveyor
1 month ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the Role:We are seeking a skilled Adaptation Building Surveyor to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our team, you will be responsible for carrying out surveys of people's homes to assess major adaptations and improvements for access and safety.Key Responsibilities:Manage and monitor projects through...
-
Systemic and Family Psychotherapist
3 weeks ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the Role:The Royal Borough of Kensington and Chelsea is seeking a highly skilled Systemic and Family Psychotherapist to join our team.As a Systemic and Family Psychotherapist, you will be working with young people and their families in our borough, providing therapy and supporting staff in delivering evidence-based interventions.You will be responsible...
-
Planning Solicitor
3 days ago
London, Greater London, United Kingdom ROYAL BOROUGH OF KENSINGTON AND CHELSEA Full timeAbout Royal Borough of Kensington and ChelseaThe Royal Borough of Kensington and Chelsea is one of the most exciting areas in London, attracting people from all over the world to live, work, and visit. Our Bi-borough Legal Services Planning Team plays a crucial role in overseeing commercial, cultural, and residential planning and enforcement within the...
-
Homeless Prevention Specialist
7 days ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout UsThe Royal Borough of Kensington and Chelsea is a forward-thinking local authority that puts its community at the heart of everything it does. Our Housing Solutions service is dedicated to ensuring that everyone, regardless of their background or circumstances, has a safe and secure place to call home.As a Visiting Officer with our team, you will have...
-
Systemic and Family Psychotherapist
1 month ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the Role:The Royal Borough of Kensington and Chelsea is seeking a highly skilled Systemic and Family Psychotherapist to join our team. As a key member of our Youth Justice Service / Prevent and Families Forward teams, you will work closely with our young people and their families to deliver evidence-based therapeutic and systemic interventions.Key...
-
Systemic and Family Psychotherapist
4 weeks ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the Role:The Royal Borough of Kensington and Chelsea is seeking a skilled Systemic and Family Psychotherapist to join our team. As a key member of our Youth Justice Service / Prevent and Families Forward teams, you will contribute to a service for complex adolescents currently being developed. You will also support our residential services on a...
-
Children and Young People Officer
1 month ago
London, Greater London, United Kingdom ROYAL BOROUGH OF KENSINGTON AND CHELSEA Full timeJob Summary:We are seeking a highly skilled and compassionate Children and Young People Officer to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our staff, you will be responsible for ensuring the highest levels of care, compassion, and professionalism in delivering our services to the public.Key Responsibilities:Deliver...
-
Strategic Cultural Ambassador for Royal Boroughs
2 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in London to fill a 6-month contract position for a Strategic Cultural Ambassador, with a high likelihood of extension.Estimated salary: £39,900 - £50,210 per annum based on a 37.5 hour week.Job OverviewAs a key member of our team, you will be responsible for the strategic commissioning of services that deliver...
-
Public Relations Storyteller and Advocate
3 days ago
London, Greater London, United Kingdom The Royal British Legion Full timeAre you looking for a career that combines storytelling, advocacy, and community engagement? As a Public Relations Storyteller and Advocate with The Royal British Legion, you will have the opportunity to shape the narrative of a revered organisation. In this pivotal role, you will travel the scenic landscapes of the South, bringing The Royal British...
-
Customer Service Improvement Officer
2 weeks ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the RoleWe are seeking a skilled Customer Service Improvement Officer to join our team at the Royal Borough of Kensington and Chelsea. As an integral part of our Corporate Complaints, Learning and Improvement Team, you will play a crucial role in enhancing the resident experience by listening to and learning from feedback.Key ResponsibilitiesHandle and...
-
Assessment and Support Specialist
3 weeks ago
London, Greater London, United Kingdom The Royal Borough of Kensington & Chelsea Council Full timeWe are seeking a dedicated Assessment and Support Specialist to join our team at The Royal Borough of Kensington & Chelsea Council. In this role, you will provide assessment and support for individuals referred with urgent mental health issues.As a key member of our team, you will promote the independence and rights of vulnerable individuals, addressing...
-
Planning Solicitor
4 weeks ago
London, Greater London, United Kingdom Shared Services Partnership Full timeAbout the Role:We are seeking a skilled Planning Solicitor to join our team at the Royal Borough of Kensington and Chelsea. As a Planning Solicitor, you will play a crucial role in providing comprehensive advice on planning and associated highways laws to support the Borough's planning decisions.Key Responsibilities:Provide expert advice on planning and...
-
Customer Experience Advocate
7 days ago
London, Greater London, United Kingdom Onepilot Full timeAbout OnepilotWe are a leading Customer Care and Prospection Outsourcing company, empowering e-merchants to focus on their core business while we take care of their customer support.With a strong presence in Paris and London, our team has grown significantly, with over 100 clients and a workforce set to triple in the coming months.Job OverviewThis is an...
-
Planning Solicitor for Bi-borough Legal Services
4 weeks ago
London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full timeAbout the Role:We are seeking a talented Planning Solicitor to join our Bi-borough Legal Services team. As a key member of our Planning Team, you will provide comprehensive advice to planning committees and members on a range of issues. You will work closely with our skilled team of planning solicitors to support the Royal Borough of Kensington and Chelsea...
-
Transport Specialist
3 weeks ago
London, Greater London, United Kingdom Royal Borough of Greenwich Full timeJob SummaryWe are seeking an experienced Transport Planner to join our team at the Royal Borough of Greenwich. As a key member of our transport planning service, you will play a vital role in shaping the Council's ambitions for our future transport network.Your main responsibilities will include developing and implementing high-profile transport schemes,...
-
Adult Social Care Practice Manager Role
3 weeks ago
London, Greater London, United Kingdom Royal Borough of Greenwich Full timeWe are recruiting a qualified social worker to take on the role of Designated Social Care Officer (DSCO) in the SEND Assessment and Review Service.The successful candidate will be responsible for ensuring high-quality, consistent Social Care input relating to statutory functions as set out in the SEND Code of Practice.This is an exciting opportunity to shape...
-
Customer Experience Advocate
3 days ago
London, Greater London, United Kingdom Inscapers Full timeWe're looking for a highly skilled Customer Experience Advocate to join our creative digital marketing company at Inscapers. As a proactive member of our team, you'll be responsible for attending to customer inquiries and concerns via phone calls, providing timely and effective solutions tailored to their needs.Key responsibilities include handling incoming...
-
Community Care Coordinator
3 days ago
London, Greater London, United Kingdom ROYAL BOROUGH OF KENSINGTON AND CHELSEA Full time**Role Overview:**As a Community Care Coordinator, you will play a vital role in supporting individuals with urgent mental health issues in the Royal Borough of Kensington and Chelsea. As an Approved Mental Health Professional, you will provide assessment and support, promoting independence and rights of vulnerable individuals, addressing safeguarding...
-
Transportation Network Manager
3 weeks ago
London, Greater London, United Kingdom Royal Borough of Greenwich Full timeAbout the Role:As a key member of the Royal Borough of Greenwich team, you will play a crucial role in shaping the borough’s ambitions for its future transport network. This involves implementing high-profile schemes, maintaining a strong grip on the delivery of key projects, and ensuring the efficient, well-connected network that residents love.Key...