IT Support Specialist
1 month ago
We are seeking a highly skilled 3rd Line IT Support Engineer to join our team at VIQU Limited. As a 3rd Line IT Support Engineer, you will be responsible for providing 2nd and 3rd line support and maintenance on-site and remotely, with a focus on desktop, server, and infrastructure support.
Key Responsibilities:
- Provide 2nd and 3rd line support and maintenance on-site and remotely
- Work alongside the Service Desk Manager to provide exceptional customer service
- Act as the escalation point for the service desk
- Collaborate with managed services customers to resolve technical issues
Requirements:
- Minimum of 4 years' experience working in an IT Support capacity
- Highly proficient in Microsoft Server operating systems and associated technologies
- Possess strong working knowledge of Cloud and Hybrid Cloud Systems
- Understanding of remote desktop services or Azure Virtual Desktop
- Hold relevant certifications in Microsoft
- Excellent communication and customer service skills
What We Offer:
- A competitive salary of £35,000 to £40,000
- A hybrid working arrangement with a focus on work-life balance
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
If you are a motivated and experienced IT professional looking for a new challenge, please apply now. We look forward to hearing from you
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