Operational UX Research Efficiency Specialist
5 days ago
monday.com is seeking a highly skilled User Experience Research Operations Specialist to drive the growth and success of our UX Research program. This role presents an exceptional opportunity to bridge the gap between Product, Design & Marketing teams and our customers, enabling us to create best-in-class products used by millions worldwide.
This position will work closely with our UX Research, Product Management, Design, Data Analytics, and Customer-facing teams to develop infrastructure that facilitates direct access to users at scale.
About The Role- Develop efficient processes for UX Researchers and non-researchers to manage projects from start to finish, ensuring seamless execution.
- Source, screen, and schedule participants for remote and in-person UX Research ceremonies and studies.
- Manage and maintain relationships with 3rd-party vendors and research tools, ensuring optimal performance and integration.
- Assess and introduce new tools that enhance our research activities, driving innovation and efficiency.
- Support the adoption of tools and methods through resources, onboarding, ongoing training, support, and staying up-to-date with market capabilities.
- Serve as the go-to expert for research execution questions, identifying opportunities for better training and education.
- Oversee payment systems and budgets for research incentive programs, ensuring transparency and accuracy.
- Maintain a repository of research outcomes and learnings, promoting transparency across the organization.
- Provide strategic insights into critical factors impacting the UX research practice, continuously optimizing our approach, artifacts, and systems.
- Collaborate with Legal and Security to ensure our research practices align with regulations.
- 4+ years of professional experience developing operational processes.
- Demonstrated expertise in improving operational efficiency and effectiveness.
- A systems-thinking approach and creative problem-solving skills.
- Ability to dive deep into technical aspects, automating workflows, collaborating with data analysts, or testing new tools.
- Strong project management skills, attention to detail, and organizational abilities.
- Excellent written and verbal communication skills in English, essential for communicating with customers and vendors.
- Past experience working within a fast-paced SaaS company.
- Familiarity with product development processes and qualitative research methods, a plus.
- Previous experience with monday.com or similar tools, a plus.
Salary: $85,000 - $110,000 per year.
We believe in equal opportunity and diversity, creating an inclusive workplace where everyone feels valued and empowered to succeed.
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