Senior UX Research Leader

4 weeks ago

London, Greater London, United Kingdom Avast Group Full time
Senior Manager, UX Research

Location: London

About the team:

The insight team are responsible for creating deep organizational knowledge about our customers, markets and competitors to enable the development of customer-centric product and service offerings which drive business growth.

About the role:

We are seeking an experienced and visionary leader to head up our UX research team. This role is pivotal in driving strategic research initiatives and setting the direction for our user experience efforts. The ideal candidate will have a strong background in UX research, with a focus on discovery, exploration, and future-oriented strategies, and proven experience of building and transforming capabilities and operating models to drive customer-centric product development.

Key Responsibilities:

  1. Develop and execute a comprehensive UX research strategy to elevate the role of UX research within the business and help us deliver on our ambition of becoming a truly customer-centric company.
  2. Define the role of UX research and operating model with the business to drive impact and value, ensuring insight is influencing decision making on strategic priorities.
  3. Lead, coach and develop a team of UX researchers, fostering a culture of curiosity and insight-driven product development, and building the right skills and capabilities to become best-in-class.
  4. Influence stakeholders across the organization to gain support for research-based, user-centric solutions and ways of working.
  5. Identify, prioritise and scope out research opportunities based on our product roadmap, business goals and user needs, shifting the emphasis from tactical evaluative research to strategic discovery and exploration.
  6. Collaborate with cross-functional teams including product management, design, and engineering to fully integrate and embed UX research into the product development process.
  7. Develop and implement appropriate techniques and methodologies to gather deep insights into user behaviours, needs, and motivations, leveraging AI and other cutting-edge approaches where it makes sense, to improve efficiency and effectiveness.
  8. Translate research insights into strategic recommendations that inform product roadmaps and business strategies and ensure stakeholders at all levels understand and act on research findings.
  9. Serve as an advocate for UX research, promoting its value throughout the organization and communicating the impact of user research on product and business outcomes.
  10. Stay up to date with industry trends and best practices in UX research and design so the team is always at the top of their game.

Requirements:

  1. 10+ years of experience in user research, with at least 2 years in a leadership role.
  2. Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies.
  3. Strong understanding of quantitative, behavioural analysis and statistical concepts.
  4. Ability to ask, as well as answer product and user experience related questions.
  5. Can work effectively in a fast-paced, dynamic environment.
  6. Proven ability to influence cross-functionally and manage multiple, complex demands.
  7. Strategic thinker with superior analytical and problem-solving skills.
  8. Exceptional communication, storytelling and presentation skills.
  9. Strong business acumen and sense of urgency in sharing critical information with relevant stakeholders, with a track record of translating research into business impact.

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law.

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