Digital UX Researcher

1 month ago

London, Greater London, United Kingdom Capital Com Australia limited Full time
Senior UX Researcher

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

About the Role

We are seeking a Senior UX Researcher to lead different research projects aimed at improving the trading experience of our users with relevant data and content. The ideal candidate will have a strong background in user research, with experience in planning, conducting, analyzing, and communicating research findings.

Key Responsibilities
  • Provide insightful and actionable findings to key stakeholders (Product, Marketing, Commercial)
  • Conduct both generative and evaluative research studies across different markets
  • Create research plans and scripts that adapt to timeline constraints
  • Plan and perform qualitative research methods, such as interviews, usability testing, surveys, and workshops
  • Collaborate closely with product managers, product designers, and marketing/commercial stakeholders to plan and run research studies
  • Analyze and translate qualitative and quantitative data into clear insights
  • Communicate results and recommendations in clear and compelling ways to inform the design and support the product strategy
  • Make sure the user insights are embedded, actioned, and prioritized in the Product and Marketing roadmap
  • Work closely with the Data Team to build an understanding of customer behavior to measure the performance of our products
  • Work with the Director of Research to create a user-centric culture and embed the user voice in strategic planning and scoping sessions
  • Engage stakeholders from different departments (e.g. Engineers, Marketing, Commercial team) in the user research process to help them familiarize and empathize with user insights
  • Manage the logistical aspects of research planning (e.g. scheduling research sessions, recruiting participants)
  • Proactively identify product opportunities to explore with users
  • Collaborate to review and maintain the UX Research framework/process to drive efficiency in the research activities
Requirements
  • Experience in engaging with diverse markets
  • Being fluent in English. Proficiency in Arabic would be an additional advantage
  • Strong experience as a user researcher
  • Expert-level experience of planning, conducting, analyzing, and communicating research, with a focus on ensuring user insights are acted upon promptly
  • Extensive experience with different types of research projects: both generative vs evaluative research
  • Strong understanding and experience of a range of user research methods, when to use them, and how to apply them correctly. This includes both qualitative and quantitative methods such as usability testing, user interviews, workshops, and surveys
  • Experience of quantitative research methods and product analytics to find digital trends and understanding user behavior
  • Ability to define key metrics with stakeholders and evaluate project success
  • Confidence at presenting user research and promoting UX principles and championing the voice of the customer
  • Experience working to strict deadlines and on different projects over a period of time
What We Offer
  • You will join the company that cares about work and life balance
  • Annual Bonus based on the performance review cycle
  • Generous Annual Leave Policy
  • Medical Insurance and Pension fund, with additional benefit packages based on the location
  • Hybrid working model (3 days from our modern office and 2 days fully remotely)
  • Comprehensive Workation Policy with 30 more remote days available
  • Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts

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